Terms of Service
Last Updated: February 8, 2025
Agreement Overview
These terms govern your use of Nitibu Healthcare's services and products. By accessing our services, you agree to be bound by these terms.
1. Ordering & Delivery
1.1 Order Process
- All orders require official purchase orders
- Minimum order quantities may apply
- Lead times vary by product and location
1.2 Delivery Terms
- FOB shipping point unless otherwise agreed
- Delivery timelines are estimates only
- Risk of loss passes upon delivery
2. Pricing & Payment
2.1 Pricing Structure
- Prices subject to change without notice
- Volume discounts available for qualified orders
- Government contracts may have special pricing
2.2 Payment Terms
- Net 30 days from invoice date
- 2% discount for payment within 10 days
- Late payments subject to 1.5% monthly interest
3. Warranties & Liabilities
3.1 Product Warranties
- Manufacturer warranties apply
- 90-day warranty on consumables
- 1-year warranty on medical equipment
3.2 Limitation of Liability
- Not liable for consequential damages
- Maximum liability limited to purchase price
- Proper use and maintenance required
4. Returns & Support
4.1 Return Policy
- 30-day return window for unopened items
- Restocking fee may apply
- Special order items non-returnable
4.2 Technical Support
- 24/7 support for critical equipment
- On-site maintenance available
- Training programs for technical staff
Contact Information
Sales & Support:
Email: nitibu.kenya@gmail.com
Phone: +254 794 653 649 / +254 758 100 700
Legal Department:
Email: nitibu.kenya@gmail.com
Phone: +254 758 100 700 / +254 758 100 700